As Vodacom challenges a tightly-contested market, it needs focus, resources and positioning to compete for business.
The Department of Home Affairs gazettes the remote work visitor visa and the new points-based system for work visas.
The insurance company revamps its Moneyversity financial literacy platform, to introduce AI-based capabilities.
Data silos can hinder channel integration, leading to fragmented CX and lack of personalisation, says Charlene George, sales director at Connect SA.
Successful modernisation emerges from balancing core business functions with introducing modern technologies.
Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.
Inspired Testing collaborated with Network Grey, a women-led digital design studio, on the testing and launch of the Bzaar app.
In partnership with Macrocomm, Ontec and Vodacom, Naledi Municipality is upgrading its outdated electricity meters to a smarter, more efficient system.
Specialised, integrated ERP systems designed for manufacturing can elevate smaller operations into competitive, future-ready factories, says Devon Rimmington, director at Brilliant Cloud
The on-demand food delivery app adds features to improve overall safety for couriers, amid escalating robberies.