It's a challenge to find the perfect employee for your help desk. With a pool of talent to draw from, hiring managers are in the fortunate position of being able to pick and choose that 'just right' candidate.
But, making that decision can be daunting, even for the most people-savvy managers. It can be especially difficult if you're big on technical or industry skills but not so much on those interpersonal skills. And then there is the ongoing debate as to the right balance of technical proficiency and customer skills. Too often, IT managers make the mistake of focusing more on technical knowledge and putting valuable people skills as a mere "nice to have."
In this eBook, ConnectWise offers this interview guide to put you at ease, allowing you to focus less on what questions you're going to ask and more on your candidate's answers, helping you get ever closer to: 'You're hired!'
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