The partnership seeks to revolutionise IT and business outsourcing and strengthen delivery capabilities.
Every Huawei access point is built with Huawei’s patented dynamic zoom antennas with AI, to increase the coverage range by 20%.
Focused on AI development and integrated with ChatGPT and conversational bots, the platform has features to create feeds and suggestions that help agents answer queries quickly and efficiently.
The global Chinese e-commerce platform has recorded growing local consumer uptake since it launched in the South African market.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The companies have collaborated on the Cisco Cloud Calling and Cloud Contact Center Media Point of Presence in sub-Saharan Africa.
Smartz Solutions' contact centre platform is priced in ZAR and designed with the African market in mind.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The digital bank will introduce credit cards, new lending capabilities and relaunch its banking app, amid plans to become one of SA’s top three banks.
This offering allows those who missed the summit to access insights shared by OpenText, its partners and customers.
Online spending during the holiday season skyrocketed, as retailers tapped AI and autonomous agents to increase profit margins and customer experience.
Omnichannel marketing creates a unified customer experience across all touch points, ensuring a seamless journey regardless of the channel used, says Cellfind.
The integration of GO54’s local knowledge with HOSTAFRICA’s established infrastructure means improved customer service and technical support.