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2:10
MTN SA
19 Nov

MTN SA, police bring down OTP scam syndicate

A law enforcement and MTN SA collaboration leads to the arrest of individuals alleged to be involved in OTP fraud.

4:20

How conversational AI is transforming customer service with WhatsApp

With conversational AI integrated into WhatsApp, companies can automate customer service, provide real-time information and even process transactions.

4:00
Sinch
19 Nov

Sinch and SAP Emarsys join forces to elevate customer engagement in the digital era

Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s preferred channel.

5:50
BPESA
15 Nov

SA on cusp of becoming centre of innovation, says Nyati

Eskom board chairman and tech industry leader Mteto Nyati remains bullish on SA’s prospects, as hyperscalers, subsea cables and AI create key opportunities.

2:50

The CRM Team, First Horizon enhance monday.com offerings with localised support, cost-effective procurement

Businesses can streamline their billing and procurement by utilising their AWS Marketplace credits to pay for their monday.com licences.

5:20

The right approach to purchasing enterprise software

When it comes to choosing the perfect enterprise software for your organisation, you need to ask the right questions to find the solution that is the perfect fit.

7:40

Transforming contact centres: Smartz Solutions approach to innovation, flexibility, cost-efficiency

Smartz Solutions' platform provides the flexibility of cloud solutions while allowing businesses to maintain and optimise their existing on-premises infrastructure.

2:00

The CRM Team partners with First Horizon to expand monday.com licence offerings

The CRM provider joins forces with First Horizon to deliver enhanced monday.com licensing, billing and cloud services.

2:50

Siloed data undermines DEX, security

Think Tank Software Solutions and Ivanti hosted a discussion on enhancing digital employee experience.

3:20

Drive accountability and action across your business with real-time CX data

By taking on true omnichannel integration, Decisioneering enhances its understanding of the customer and their overall journey, says Luke Willemse, sales and marketing manager at Decisioneering.

5:20

SA’s download speeds, network quality outpace peers

South African smartphone users experience the best download speeds and consistent quality in Africa, says Opensignal.

5:20

The real deal

In addition to setting monetary targets, the Paratus Group aims to increase its customer base by 600 000 additional connections by 2028.