The Department of Social Development plans to add SMS, Please Call Me and WhatsApp to access its Gender-Based Violence Command Centre in the first quarter of 2025.
The not-for-profit organisation initiates phase one of its digital case management system, in a bid to move away from manually recorded case files.
Airports Company South Africa warns of long queues at immigration due to an unresponsive Border Management Control System.
An estimated five to 10 billion ‘pre-loved’ phones are sitting idle worldwide, reveals a GSM Association survey.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The modern ITSM delivers strategic value across business resilience, user experience, security and aligning with organisational goals, says Muggie van Staden, MD of Obsidian Systems.
A flagship project for the 4Sight and Zutari partnership is the world's first cognitive city under construction.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In a hybrid work environment, a CRM system acts as the glue that holds teams together, says Nelia Roberts, sales manager of Camsoft CRM Solutions.
Educational app Matric Live walks away with the title of 2024 FNB App of the Year.
Despite the clear benefits, many businesses delay implementing a customer relationship management system.
As we head into 2025, businesses face new challenges reshaping the digital transformation landscape, says JustSolve.
Smart hotels will use AI technologies, like facial recognition, smart check-in and robots, to give customers convenient and comfortable services.