A 24-hour WhatsApp support service allows customers to obtain repair information, assistance with spare parts and products, and guidance on what to do next at any time of the day or night.

PartServe

6:50

Employee experience

14 Sept

Employee experience not an HR initiative – it's a business strategy

The quality of what you deliver to your customers is inseparable from the quality of the experience you create for your people, says Amit Sahni, director of sales at Exaze.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

5:20

Independent Communications Authority of South Africa

11 Sept

ICASA doesn’t want to regulate based on rumours

ICASA aims to ensure its regulations are evidence-based, says chairperson Mothibi Ramusi, as it further probes cost to communicate.

Simnikiwe Mzekandaba

19 - 19 September 2026

ITWeb CX Summit Executive Dinner

1:40

Westcon-Comstor

11 Sept

Westcon-Comstor expands strategic alliance leadership across MEA

The technology distributor has expanded Dorio Bowes’s role to director of Comstor Southern Africa and MEA alliance lead.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience