Articles about ITSM

Understanding the importance of ITSM

The modern ITSM delivers strategic value across business resilience, user experience, security and aligning with organisational goals, says Muggie van Staden, MD of Obsidian Systems.

AI and machine learning in IT service management

One of the most significant benefits of artificial intelligence in ITSM is its predictive capabilities.

Top ICT tenders: SITA assesses ITSM solutions

The State IT Agency is requesting information on IT service management systems.

eBook: Service delivery excellence matrix for IT, business service delivery teams

In pursuit of service delivery excellence for your IT and business.

Combine ITOM, ITSM to unlock innovation

Companies are increasingly adopting the principles of integration and automation that have rendered DevOps a cornerstone of digital innovation, says Francois Seegers, Product Manager at Blue Turtle.

The benefits of developing a ‘customer obsession’

Obsessing over customers leads companies to place clients at the centre of the business – boosting revenue, increasing efficiencies and gaining a competitive advantage.

AI at your service: Five ways to optimise self-service with ML, AI-powered virtual agents

AI-powered virtual agents help to address the barriers of personalisation and smart automation you'd normally face in traditional self-service, says ManageEngine.

Right-sized ITSM delivers more ROI on IT budgets

IT service management solutions can have a significant impact on IT budgets, with the right tools delivering measurable value and ROI.

eBook: Supercharging ITSM with ITOM for Dummies

The need to digitise employee services and workflows across the enterprise is critical, says Freshworks.

AIOps for 24/7 high performance in focus at upcoming ServiceNow webinar

The role of AI in maintaining service level agreements will come under discussion at a free ServiceNow / ITWeb webinar.

Unified ITSM, ITOM helps enable always-on business

A Freshworks webinar explained why ITSM and ITOM are better together.

Digitalisation and automation – the investment that keeps delivering returns

Digitalising company processes is the key to the digital market of the future, says TauLite.