Articles about generative artificial intelligence

Contact centres turn to GenAI to resolve long-standing issues

GenAI overcomes barriers such as low customer satisfaction rates and long wait times, says Amdocs director Tom Byrd.

Appeal of affordable Android smartphones grows

Emerging markets snap up the low-cost devices, while premium markets start to embrace generative artificial intelligence smartphones, says IDC.

Beyond prompt engineering: Mastering problem formulation in AI

To optimise AI's performance, prompt engineering customises textual inputs using linguistic finesse and deep knowledge of specific AI tools.

SA sees rise in GenAI adoption, despite concerns

The use of generative AI increases among South African consumers, despite worries about privacy and ethics.

Insufficient 4IR skills to impede Africa’s AI revolution

Generative AI will create new job roles in Africa, but the skills shortage could prove difficult to navigate, states a Microsoft white paper.

Get chatty with GenAI to find data that says it all

Talk to your data and it will talk back to you. Welcome to the brave new world of generative artificial intelligence.

Practical solution for enriching LLMs

With many organisations aspiring to build their own large language models, retrieval-augmented generation can build context and trust into GenAI.

GenAI ushers in new era of global business services

Generative business services require technological adaptation, a cultural shift towards continuous learning, innovation and adaptability.

How organisations in Africa can harness AI

AI empowers business people to be more autonomous and have more control over what they want to create through tech systems.

#SaferInternetDay calls for more vigilance as generative AI takes off

Safer Internet Day 2024 shines spotlight on GenAI amid fears it could amplify online social ills.

GenAI takes centre stage at Enterprise Forum

While attendees agreed that GenAI can add value for businesses of all sizes and across all industries, they also acknowledged the potential risks.

GSMA, IBM unite to accelerate AI skills in telecoms

The industry body and IBM join forces to develop generative artificial intelligence skills and training for the telecoms sector.