Articles about Online Banking

Absa’s IT spend surges to R3.3bn as it ups digital transformation

The big-four bank reveals its total IT spend now accounts for 28% of group expenses, as it continues to invest in new digital capabilities.

Learning to trust at every fintech touchpoint

Education should be a golden thread woven through a fintech firm’s products and services, and built into every interaction with a customer.

Absa sees uptick in digitally-active customers

The bank counts a total of 2.8 million digitally-active clients in the first half of 2022, as digital financial channels boom.

SARB flags digital banking platforms as posing risks

While online and mobile banking offer faster transactions, these platforms also appeal to criminals, says SARB.

The evolution of digital payments in the ‘new normal'

As consumers adjust to an increasingly digital reality and hygiene hyper-awareness, agile, secure, connected and digitally-enabled payments will become the norm.

More SA banks phase out cheques in digital drive

Nedbank is the latest bank to announce the phasing out of the once popular payment method, as customers go digital.

Banks urged to balance digital convenience, human engagement

A survey shows customers are placing far more emphasis on perceived value and the need for banks to retain a human touch.

85% of FNB customer interactions are digital

The majority of the bank's customer interactions are via digital platforms, with only 1.2% still happening face-to-face in branches.

Reducing your risk of identity theft

Identity theft is very hard to prevent because so much of our personal data resides outside of our control, says DRS.

South Africa ripe for mobile payments

New research shows South Africans are more receptive to making payments, doing banking and shopping on a mobile device.

SA's middle-class embraces digital banking

The majority of people now prefer conducting banking via online platforms, a study finds.

FNB allows debit order reversals via SMS

Customers can now dispute and reverse new debit orders by responding to SMS notifications.