Articles about BPO sector

Customer contact sector makes jobs, export revenue gains

South Africa’s global business services sector created over 14 000 new jobs in the space of nine months in 2024.

‘Rapid growth’ on the cards for local contact centre market

The country’s global business services sector to see rapid growth amid tough global economy, says BPESA.

Mother City call centres ‘dial up’ 10K jobs in a year

Cape Town’s business process outsourcing sector now employs 90 000 people, after adding more than 10 000 local jobs in one year.

Local BPO sector bulks up employment in Q4

SA’s business process outsourcing sector helped create 6 018 new jobs countrywide between October and December 2023.

Government allots R569m to propel SA’s BPO sector

Minister Ebrahim Patel reveals the state’s financial push to support the burgeoning business process outsourcing sector, amid rising artificial intelligence fears.

Cape Town woos international BPO players

Officials position the city as a global site for offshore call centres, amid growing interest from the UK and US.

CTown commits to more call centre training opportunities

The city plans to train another 1 000 young people over the next few months through its Afterschools BPO programme.

Graduates turn to booming call centres amid jobs crunch

Business process outsourcing firm CCI South Africa plans to add a further 2 500 jobs, doubling the number of career opportunities it has already created in 2023.

BPO sector bulks ups SA’s economy, jobs

SA’s fast-growing business process outsourcing sector creates employment gains for youth and women.

Webhelp’s BPO centre makes employment gains

The company’s Durban-based office grows nearly sevenfold in a year, amid the city’s rise as a global BPO hub.

Nasrec next on Gauteng’s radar for BPO hub

The Gauteng Provincial Government considers Nasrec as the next immediate opportunity to set up a business process outsourcing hub, says Gauteng MEC of economic development Parks Tau.

Merchants brings contact centre to Soweto community

The business process outsourcing firm establishes its first township-based contact centre in Soweto’s Jabulani.