Articles about GenAI

ITWeb TV: Inside Absa’s digital transformation and where to next

From mainframes to quantum computing, Absa Group CIO Johnson Idesoh provides an overview of the bank’s outlook on some key technologies.

Is generative AI overhyped?

Those who ignore GenAI will fall behind, says Anthony Willis, senior specialist: solutions architect at Altron Digital Business.

Google Cloud, Prudential simplify claims with GenAI

The health insurance firm will use Google’s MedLM generative AI tool to ease the health insurance claim process.

GenAI ethical dilemma creeps up among African CEOs

While African CEOs are clear on the business case for GenAI investment, ensuring it is implemented ethically is a paramount priority.

IBM bolsters AI models catalogue

The computing giant releases Granite 3.0, the third generation of the Granite series of large language models targeted at enterprise businesses.

CIO Survey reveals shift in GenAI adoption

The latest ITWeb Brainstorm CIO Survey shows there is now less resistance to embracing generative artificial intelligence among local CIOs.

Contact centres turn to GenAI to resolve long-standing issues

GenAI overcomes barriers such as low customer satisfaction rates and long wait times, says Amdocs director Tom Byrd.

New Aruba Central features bring improved network management, security, visibility

The upgrade leverages AI-driven insights to monitor device behaviour, proactively identifying and mitigating potential security vulnerabilities.

Chang unpacks CX trends to watch as 'GenAI permeates reality'

Trends analyst Dion Chang outlines changing business-customer relationships in his ITWeb CX Summit keynote address.

Generative AI is ‘live’ in the bank, says FNB CEO

FNB CEO Harry Kellan reflects on SA’s digitisation of financial services, predicting it’s unlikely to slow down, as more affordable smartphones will become available.

GenAI to help curb burnout among healthcare professionals

GenAI will help ease the burden of managing medical documentation, according to InterSystems.

ITWeb TV: Red Hat in AI push

The company is using its artificial intelligence project called InstructLab to drive adoption of AI.