Articles about FNB

How conversational AI is transforming customer service with WhatsApp

With conversational AI integrated into WhatsApp, companies can automate customer service, provide real-time information and even process transactions.

FNB turns to BankservAfrica for immediate processing

The bank now offers cross-border payments with BankservAfrica’s TCIB platform, facilitating Common Monetary Area transactions.

Need for ‘immediacy’ sees booming PayShap use

Rapid payments systems grow in popularity, with FNB reporting R2 billion in these transactions in the past year.

FNB introduces renewable energy solution for business

The new solution, offered in collaboration with partners, focuses on solar photovoltaic installations, with or without battery backup.

Generative AI is ‘live’ in the bank, says FNB CEO

FNB CEO Harry Kellan reflects on SA’s digitisation of financial services, predicting it’s unlikely to slow down, as more affordable smartphones will become available.

FNB restores banking services after outage

First National Bank has moved swiftly to restore banking services that suffered downtime earlier today.

FNB draws from internal ‘talent pool’ to find new CIO

The big-four bank announces La-Cell Mouton as its new chief information officer, effective 1 September.

FNB offers foreign nationals dedicated web page

The web page includes information about documentation required and frequently asked questions specific to foreign nationals.

FNB warns of increased phishing attacks on digital wallets

Cyber criminals are exploiting consumers who are insufficiently informed about how digital wallets work, says the bank.

FNB app glitch exposed data of 88 home loan applicants

While the probe is still ongoing, the Information Regulator’s pre-investigation of the issue finds the app inadvertently exposed personal information.

ITWeb TV: FNB to deploy in-app GenAI agents

The bank is building an internal database to support generative artificial intelligence, in a move aimed at improving the functionality of its mobile app.

FNB Connect sees appetite to expand partner ecosystem

The big-four bank’s mobile offering plans to deeply entrench current partnerships, with sights to unite with others, reveals CEO Sashin Sookroo.