Articles about ITWeb CX Summit

#ITWebCX2024: Why customer experience remains a game-changer

ITWeb's CX Summit 2024 will explore shifts in customer expectations and business realities.

CX is a good place to start with AI-driven innovation

Automation of business processes through AI can boost customer experience, says Verint’s McNeilage.

Netflorist to share customer service recovery imperatives at #ITWebCX2023

Netflorist's marketing manager joins the lineup of CX thought leaders at the ITWeb CX event on 5 October.

Delight the digital-first customer with effortless customer service

Customer delight depends on delivering instant, personalised support on the digital channel of the customer’s choice.