Articles about Synthesis

Capital Appreciation’s revenue grows to R611m

While the fintech group’s revenue increased, its EBITDA declined by 3%, to R113.8 million.

SA regtech market to hit R5.3bn amid greylisting woes

After SA’s inclusion in the Financial Action Task Force grey list, enhanced compliance is urgently needed, says Research and Markets.

SA business looks to fast-track data, AI projects

In all sectors, time is of the essence when it comes to developing solutions that offer actionable insights and real business value, says Synthesis.

Digitisation lifts Capital Appreciation’s interim results

Buoyed by strong demand, the fintech group posts a revved-up performance for the six months ended September.

CX now top priority for sales, growth

This emerged during a webinar on customer service of the future, hosted by Synthesis, AWS and Salesforce, in partnership with ITWeb.

Contact centres become escalation centres as customers self-serve

Contact centres are becoming the last port of call for customers after they have been unable to find answers or resolve problems on digital channels.

Personalisation changing B2B, B2C engagement

The 'Customer Service of the Future' webinar will take place on 16 August, with AWS, Salesforce and Synthesis outlining their tools to overcome obstacles and transform the customer experience.

Integrated enterprises need to optimise the use of AI for better CX

The Customer Service of the Future webinar will take place on 16 August, with AWS, Salesforce and Synthesis.

SASSA success built on cloud, collaboration

The South African Social Security Agency says its successful move to mobile in under a month depended on powerful collaborations and the AWS Cloud.

Growing digital appetite lifts Capital Appreciation

The fintech group’s software division experiences a significant increase in cloud migration projects and demand for digital transformation support.

White paper: Go to the cloud the smart way with an optimisation and licensing assessment

Take an optimisation and licensing assessment and save 40% on licensing and compute costs.

Lean start-up cycle: Modern measuring with monitoring, metrics

To strive towards perfection, we must first measure and validate, but it’s easy to get lost in the noise of potential metrics competing for our attention.