Articles about Verint

CX is a good place to start with AI-driven innovation

Automation of business processes through AI can boost customer experience, says Verint’s McNeilage.

Organisations lean on AI to overcome CX challenges

The growing engagement capacity gap can be closed by adopting conversational commerce.

Logikal, Verint ink distribution deal for SA

The partnership aims to help SA businesses to improve customer engagement through introduction of new solutions.

Human customer service interactions preferred: Verint

Local organisations that rely too much on digital channels risk missing out on ongoing, meaningful relationships with customers, says a Verint study.

Concerns about data security top SA's consumer agenda

Research shows local consumers are more concerned about the security of their personal information than is the case globally.

Call centre gamification: opportunities and threats

Organisations can use the principles behind computer games to communicate objectives and drive performance in the call centre, says Verint.

Consumer data drives service, satisfaction levels

Customers expect to be recognised, but will have adverse reactions if they feel stalked says Verint.

INOVO, Verint in call centre partnership

Contact centre solutions provider, INOVO partners Verint to introduce hosted workforce optimisation tools.

True selects Nice SmartCenter

In this World Wide Wrap: True selects Nice SmartCenter, eGain, Cystelcom and Verint partner, and Really Simple unveils CRM platform.