How to simplify customer interactions for happier, more loyal customers

A thorough customer journey map takes into account the full view of systems, processes and people, says Martie De Beer, CCaaS executive at Telviva.

Companies are looking to unified communications as a service to meet the customer demand for multichannel engagement, says Rob Lith, chief commercial officer at Telviva.

The company’s managed contact centre as a service helps businesses manage their customer interactions across multiple communication channels.