Service platforms are helping telcos steer digital convergence towards profitability.
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Timeline
2024
September
- 25.
- 11. New AI capabilities, expanded partnerships, innovative industry solutions and ServiceNow AI Agents will supercharge productivity across the enterprise, the company says.
October
- 28. Service platforms unite digital innovation and human capital, and connect the front and back of insurance environments, says ServiceNow.
June
- 26. The best way to connect the various parts of a bank with minimal disruption is to create a banking nervous system by layering an engagement platform across everything, says ServiceNow.
May
- 21. Employee Center Pro Kiosk brings intelligent self-service experiences to deskless workers.
- 20. The companies are combining generative AI capabilities to enhance choice and flexibility.
- 8. The ServiceNow Now Assist demo highlights the potential for digital avatars to enhance customer and employee interactions across various industries.
- 7. The expansion of the Now Assist portfolio with Strategic Portfolio Management helps employees harness customer feedback to drive business impact.
- 7. Creator Studio extends low-code leadership with an intuitive, no-code experience that empowers every employee to build applications.
March
- 26. The Now Platform Washington, D.C. release includes features that boost intelligent automation and deliver fast time to value, the company says.
- 26. The features enhance the Now Assist GenAI experiences, which offer responsible, intelligent automation embedded into the ServiceNow platform, the company says.
- 13. AI empowers business people to be more autonomous and have more control over what they want to create through tech systems.
February
- 29. ServiceNow and NVIDIA plan to build additional telco‑specific GenAI use cases based on the unique needs of customers.
- 2. The expanded alliance will provide solutions for generative AI compliance, governance and risk management.
January
- 24. Partner Specializations allows partners to unlock new revenue opportunities and earn benefits to further grow their practice.