Top tips for contact and service centre agents

Quality Connect's team of programmers and integrators bring together different systems and software applications to form a co-ordinated solution.

Quality Connect offers a selection of cloud products, recognised by industry analysts such as Gartner, Forrester and Aragon Research.

With advanced digital voice of the customer approaches, companies can adapt to the changing needs of the customer, says Shikesh Lalbahadur, head of digital at Quality Connect.