Businesses can turn to biometric technologies to analyse voices and detect anomalies, says Brett Beranek, VP and GM, Security & Biometrics Line of Business at Nuance Communications.
The majority of consumers (58%) believe that, even after the pandemic, they’ll have more digital interactions than they did previously, a OnePoll survey reveals.
Conversational AI is increasingly being used in the financial sector to improve efficiency in contact centres as well as to protect customers and agents from falling victim to fraud.
