Explore the three key pillars of an agile customer experience approach.
Timeline
2020
June
- 30.
April
- 6. With the recent mass transition of agents to work from home, organisations and employees must adapt to a new and demanding reality.
February
- 28. It is the only company to be named a leader in both the Workforce Engagement Management and Contact Center as a Service Magic Quadrants.
January
- 24. Do you know how your customers feel about your brand?