There are no real excuses for poorly managed business processes, as excellent technology tools and the know-how exist, says Gerhard Conradie, MD of Evolv Networks.
If an IT document solution can reduce risk and decrease cost, it is an essential business operations no-brainer, says Gerhard Conradie, MD of Evolv Networks.
Customer loyalty thrives on companies rolling out IT services designed by the people at the customer coalface, and sociology theory tells us how, says Gerhard Conradie, MD at Evolv Networks.
Adopting cutting-edge tech, reducing costs and ensuring good governance are some of the many good reasons to adopt an ITSM strategy, but it is fundamentally designed to help align IT systems to what the business, not the IT department needs, says Gerhard Conradie, MD of Evolv Networks.
