Today, having the ability to record calls is vital for every contact centre, says Enghouse Interactive's Patricia Merchan.
Timeline
2021
November
- 23.
- 22. Consumers check messaging apps multiple times a day, so incoming, relevant messages from businesses are unlikely to be missed.
- 19. Right from the beginning, customer-centricity has been at the core of Amazon’s DNA, says Helen Billingham, senior social media and PR manager at Enghouse Interactive.
- 18. Moving your call accounting systems to the cloud helps ensure flexibility and efficiency across your infrastructure.
- 17. Companies must create an agile customer service strategy with the flexibility to deal with a rapidly-changing world, says Enghouse Interactive's Helen Billingham.
- 16. Changing times require a new type of customer service strategy, built on agility, says Helen Billingham, senior social media and public relations manager at Enghouse Interactive.
- 15. Highlighting the efforts of contact centre staff needs to be an ongoing, year-round process.
- 3. The ENGHOUSE UC application unifies communications by chat, collaborative video and telephony and it can also be integrated into the contact centre.