14 February 2023
10:00 - 11:00
Online Webinar
Customer preferences are shifting. They still want to talk with you.
Just in a different way.
As digital disruption continues to rise, companies need to manage the increasing number of engagement channels, new workforce dynamics, and consumer interactions.
They know they should be harnessing AI and data to drive CX insights and improve
engagement across voice, digital and in-person interactions. But this is easier said than done.
Verint’s digital-first engagement solutions, such as intelligent virtual assistants and online communities, have proven their ability to deliver ROI.
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Join this fresh, insightful and highly actionable session, the second webinar in the Tech Trends 2023 webinar series, to discover how to blend social engagement with your traditional channel mix and drive more successful sales conversations. Create the business case for this crucial next step in your strategy and walk away with tips on how to:
- Create new acquisition channels – with minimal resources
- Make it truly engaging and conversational
- Drive ad to sales funnel visibility
- Win engagement market share through being pre-emptive and proactive
Why should you attend?
Discover
how to blend social engagement with traditional channel mix
Drive
sales conversations – make it truly engaging and conversational
Learn
to manage the end-to-end social customer service journey
Create
new acquisition channels – with minimal resources
Achieve
ad to sales funnel visibility
Win
engagement market share through being pre-emptive and proactive
Agenda
Adapting to an increasingly conversational and digitally driven world
David Hoar, account director of digital first engagement, Verint
Who should attend?
This webinar will be of considerable interest to a wide range of businesses and technology functions, including, but not limited to, CEOs, CIOs, CTOs, COOs, Chief Data/ Digital officer, VPs/ Directors/ heads of AI, Head of Customer Experience, Chief Customer Officer, Customer Service and Support Managers, Customer Data & Analytics Managers, Marketing Leaders supporting CX initiatives, IT Leaders supporting CX initiatives, Operations Manager and more, from the financial services (banking & insurance), retail and telecommunications sectors.
Event Sponsor
About Verint
Verint® helps the world’s most iconic organisations build enduring customer relationships by connecting workforces, data and experiences together. With a local presence in South Africa and an expert reputation, Verint supports organisations to adapt to the future of work, eliminate the inefficiencies created by organisational and data silos, and consistently deliver differentiated customer experiences at scale.
The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and the science of Customer Engagement™ to help customers close the engagement capacity gap (the challenge of limited resources servicing rising customer interactions).
With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees and do so at scale to realise tangible business results.
Learn more at www.verint.com
