Call for papers
KEY DATES
Conference: 20 October 2021
SUBMISSION DEADLINES
Submission open 12 July 2021
Submission close 27 August 2021
CALL FOR PAPERS – SUBMISSION
Presentation draft deadline 27 September 2021
Presentation deadline 11 October 2021
Anyone who is an expert in customer experience, has practical knowledge to share about digitally transforming a business with the customer in mind, or has a product-independent case study to showcase. Please also read the guidelines below before submitting your proposal.
- Talk title
- Short synopsis
- Two to three take-away benefits for delegates attending
- Short bio of the presenter
- Hi-res colour head-and-shoulders photo (min 300 DPI)
Please send your submission to Ntando Sibanda, ntando@itweb.co.za, on or before 27 August 2021.
- Everything customer
- Customer journey mapping
- Customer trust
- Generation Z
- Customer loyalty
- Digital engagement channels
- Digital experience platforms
- Conversational platforms
- CX ecosystems
- Multi-experience
- Seamless omni-channels
- Integrated touchpoints
- Chatbots and virtual assistants
- CX automation with IoT
- CX and Cloud
- Contactless and self-services
- Voice of the customer
- AI
- Machine Learning
- Service design/design thinking
- CX strategy and vision
- Employee experience
- CX Culture
- Board buy-ins
- Privacy
- Customer engagement
- 360 view of the customer
- Actionable insights
- Customer analytics
Guidelines
Speakers are encouraged to focus on case studies and the practical application of the subject rather than theory.
Presentations should be content-rich and content should be up to date and relevant to the target audience. A breakdown of expected job titles and industry sectors can be provided on request.
