Sponsorship opportunities
ITWeb Customer Experience (CX) – Executive Webinar Series
6 & 7 October 2020
Overall summary
Humanising the digital experience
With the advent of the COVID-19 pandemic and more complex technologies, comes a fundamental change in the way businesses interact with their customers. It has become critically important for organisations to adopt new technologies in order to enhance customer experience and stay ahead of digital disruption. However; of greater importance is the ability, of organisations, to still be able to relate to their clients’ needs and have the capacity to meet them in the most humanistic way possible, as customers are and shall remain human after all.
At ITWeb’s 2nd annual ITWeb Customer Experience Summit, run online as an Executive Webinar Series, we will explore how COVID-19, and consequently the new normal, has impacted how businesses interface with their customers, how to realise ROI from your CX initiative and how to build a business case. We will discuss how digital experiences should reflect brand values and still feel human and how to use customer analytics to enhance customer experience.
As a vendor in this industry space, you have the unique opportunity to deliver your thought leadership message to leading decision makers and influencers that want to know more about the disrupting technologies on offer in the customer service industry. Don’t miss out on this unique opportunity to partner with southern Africa’s leading media company for the ICT industry and join us to showcase your industry leadership on our agenda. ITWeb CX Executive Webinar Series 2020 provides you with the ideal platform to demonstrate to attendees how your solutions can change and shape the way customers are being served.
Target audience
Is qualified lead generation a priority for you? Meet your marketing objectives by reaching this audience at ITWeb CX Executive Webinar Series 2020 -
- CEO’s, CIO’s, COO’s, CTO’s
- Chief Data/ Digital officer
- VPs/ Directors/ heads of AI
- IT managers
- Customer operations
- Operations manager
- Consumer / Customer Care
- Customer support & service
- Call centre managers & operators
- Marketing directors & managers
- Consumer relations managers
- Technology business partners
- Customer support managers
- Customer experience managers
- Customer journey managers
- Consumer operations managers
Companies from across all industries including –
- Banks and financial services companies
- Government and parastatals
- IT and Telecommunications
- Software development
- Logistics companies
- Retail, manufacturing and leisure
- Mining
- Pharmaceutical and healthcare
- Academic institutions
Why should you sponsor?
Now more than ever, business and technology decision makers are desperately seeking expertise in customer experience, customer journey mapping, ecommerce, social media mobile engagement and customer service technologies. This year, in response to Covid 19, ITWeb’s annual CX Summit is going online – a dream come true for B2B marketers. ITWeb’s CX Executive Webinar Series 2020 offers you an exhilarating platform, rich with features – the ideal lead-nurturing environment for you to gain access to an audience hungry for solutions that can advance their customer service initiatives.
In summary:
We will help you
GENERATE
quality business
leads.
We will help you
INCREASE
your regional
profile.
We will help you
CREATE
new business
opportunities.
We will help you set yourself apart from your competitors and POSITION as an industry thought leader
Session themes - To be confirmed by sponsor
Session theme 1 –
Importance of Human Elements in CX – sponsored by Genesys
Session theme 2 –
Cyber security and data privacy in CX
Session theme 3 –
Data Analytics in CX/How customer analytics and insights drive CX
Session theme 3 –
The role of new technologies in enhancing CX
Thought Leader Sponsorship – EXCLUSIVE per session theme
Thought Leader Sponsorship Investment Cost
ZAR 55,000.00 excl. VAT
Genesys
Every year, Genesys delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment on any channel, while also improving employee experiences.
For more information, visit: www.genesys.com
FinChatBot
FinChatBot is the South African leader and expert in Conversational AI Solutions for the Financial Services Industry. Founded to address the increasing inefficiency, saturation and expense of call centers, its vision is to positively transform people's lives by ingeniously digitalising and guiding customer experiences.
Currently serving some of the largest financial services businesses in South Africa, its customer-centric Conversational AI Solutions help clients generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. FinChatBot helps digitalise, guide and continually optimise important customer interactions including customer acquisition and customer care.
FinChatBot's custom-built technology enables fast development and seamless integration with various operating systems, third party providers, and messaging channels (e.g. websites, In-App, Facebook, WhatsApp, Twitter, etc.). FinChatBot combines industry-leading technology, deep expertise, and proprietary BI dashboards for unsurpassed performance and results.
If you would like to learn more about FinChatBot and how we can help your business, contact us at hello@finchatbot.com
For more information, visit: finchatbot.com
QUICK LINKS
TIMES
Executive Webinar
Series
6 & 7 October 2020
