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Today's e-commerce-savvy consumers demand an instant and seamless way to pay digitally, with easily digestible payment options which help increase cash liquidity.
Retailers have long understood the need to adapt to changing shopping preferences, but the pandemic disruptions triggered a much greater sense of urgency.
Excellent user experience has never been more relevant or crucial, as the pandemic pushes online retailers to meet significantly changed expectations.
The seismic shift caused by the COVID-19 pandemic has created a host of uncharted challenges as well as magnified obstacles in the payments industry.
The democratisation of payments through the tech innovation of buy now, pay later enables more consumers to choose interest-free financing for their shopping.
As consumers adjust to an increasingly digital reality and hygiene hyper-awareness, agile, secure, connected and digitally-enabled payments will become the norm.
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E-tailers and payment platforms expect bumper sales over November’s Black Friday and Cyber Monday, as shoppers avoid malls due to COVID-19 fears.
Local e-commerce players Takealot, OneDayOnly and Payflex say they will never be satisfied with a phased approach, until e-commerce operates unfettered.
The e-tailer witnessed a 40% increase in page views in April, with 30% of orders consisting of essential items.