Articles
Companies must implement new communication systems to cater to the tech-savvy demands of the millennial generation, says Henry McCracken, regional sales director for Aspect Software SA.
Contact centres should utilise their analytics to extract key information and data, says Henry McCracken,?regional sales director for Aspect Software SA.
The assets of LinguaSys, an interactive text response and natural language user interface provider, will bolster Aspect's consumer experience solutions.
The customer engagement technology provider appoints Majella Wilkins and Kate Tustin to lead channel development in northern Europe.
The enhancements company's contact centre solution improve customers' ability to engage on a variety of communication channels.
Productivity losses through excessive private abuse are costing SA's businesses R5.9 billion, Unison research reveals.
Tembo Technology Lab and Edgetec Systems represent the independent community of IBM PowerSystem users locally.
Young i Professionals is a youth forum linked to Common, the community of IBM i and Power System users.
The companies will bring the IBM Power Systems User Group - Common - to SA to boost skills.
Fixed mobile convergence unites the two separate worlds of mobile and enterprise communications, says Zak Evans, sales director at Aastra Telecom SA.
Aastra's OpenCom OpenHotel applications can manage from as little as 20 rooms up to 200, says Zak Evans, sales director for Aastra Telecom SA.
The company plans to expand into sub-Saharan Africa.