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Karl Reed

Executive: Solutions, Pivotal Data

Karl Reed is an ICT expert with more than 30 years of industry experience. He currently applies his vast knowledge and experience in his role as Chief Solutions Officer at Pivotal Data, where he delivers a range of basic to highly complex cloud and premise-based contact centres, process automation/workflow, and enterprise unified communication solutions. Karl combines his strong technical background in multiple fields, including engineering, development, process and product management, complex solution design and architecting, and deployment, with his proficiency in business development, pre-sales, sales and support to deliver a return on investment for clients. He fulfils an active executive role to connect resources and competencies across the company's entire sales, solution development, project deployment and support value chain.

Articles

3:30
TechForum
Nov 22, 2018

Cloud services dominate 2018

Companies now understand the importance of the cloud and how it can be customised to specific requirements, says Karl Reed, chief solutions officer at Elingo.

5:20
Business
Jul 25, 2017

Beginnings and endings

Every process is made up of multiple parts.

4:00
Business processes
May 31, 2016

The history of things

A true process must be deliberately designed and planned before being rushed into production.

4:20
CX
Aug 15, 2013

Voice: different but still here

Voice calls will remain a critical part of contact centre interactions for years, but the nature and handling of these calls is changing.

4:50
Social Media
Jul 5, 2013

Getting social media ready

A social media campaign is not an instant guarantee of immediate business success.

4:20
CX
Jan 11, 2012

From outbound to blended

The evolution of the contact centre has seen a number of twists and turns.

4:30
CX
Dec 7, 2011

CPA challenges and opportunities

The Consumer Protection Act will present opportunities for businesses that value their customers, and create challenges for cynical operators.

5:20
CX
Nov 14, 2011

Getting to grips with client needs

Customers' changing behaviour patterns mean adjustments in brands pursuing service excellence.

4:20
CX
Oct 12, 2011

The open road

Is the mobile workforce a practical reality in corporate SA?

4:40
CX
Sept 13, 2011

The power of automation

Managing automation is key to ensuring a consolidated communication system delivers maximum benefit.

4:20
CX
Aug 11, 2011

Understanding the conversation

The brand conversation impacts a shift to consolidated communications architecture.

4:30
Wireless
Jul 14, 2011

Communications consolidation

What are the strategic and operational drivers behind the consolidation of corporate communication systems?