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Pommie Lutchman

Pommie Lutchman

Articles

3:20

Business Applications

Jul 3, 2019

Viewpoint: Automated Intelligence: where to from here?

Pommie Lutchman, CEO at Ocular Technologies, outlines the different types of Automated Intelligence.

Pommie Lutchman

3:20

BI and Data Analytics

Jul 3, 2019

Viewpoint: The Cognitive Enterprise is here

The next wave of innovative technologies such as AI, blockchain, virtual and augmented intelligence will see the creation of The Cognitive Enterprise, says Ocular Technologies’ Pommie Lutchman.

Customer engagement and AI

In the transition from the information age to the automation age, people need to change their relationship with technology, says Pommie Lutchman, CEO at Ocular Technologies.

Ocular Technologies

3:10

Emerging Technologies

Nov 26, 2018

Viewpoint: Voice-first strategy is the future

The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.

Viewpoint: It's time to put the 'C' in front of CX

Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.

Imitation is the sincerest form of flattery

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.

Ocular Technologies

4:40

Business Applications

Oct 8, 2018

Viewpoint: Imitation is the sincerest form of flattery

While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.

Pommie Lutchman