Articles
Pommie Lutchman, CEO at Ocular Technologies, outlines the different types of Automated Intelligence.
The next wave of innovative technologies such as AI, blockchain, virtual and augmented intelligence will see the creation of The Cognitive Enterprise, says Ocular Technologies’ Pommie Lutchman.
In the transition from the information age to the automation age, people need to change their relationship with technology, says Pommie Lutchman, CEO at Ocular Technologies.
The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.
It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.
While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.
Ocular CEO Pommie Lutchman explores the balance between chatbots and customers.
The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.
Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.
Use technology to be human, states Pommie Lutchman, CEO of Ocular Technologies.