Kevin Hall | Contributor | ITWeb

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Customer experience versus service

Understanding customer behaviour and creating services around client needs will lead to sustainable positive experiences.

Retail Technology

Intensifying reality for customers

Dealing with clients via virtual reality provides a more memorable experience.

Bursting the bubble

Most referral systems are not based on objective information, and are often linked to the same back-end services.

Significant customer engagement

Getting to the right person with relevant information is not as simple as it sounds.

Cloud Computing

Making sense of cloud TCO

Not all costs are quantifiable or transparent, like the cost of a lack of innovation or access to front-line technologies.

Cloud Computing

Flexibility in the cloud

Cloud solutions provide multiple applications and different user profiles to access various levels of functionality.

Cloud Computing

Scaling the cloud

How quickly can your company's cloud solution scale?

Cloud Computing

Is your cloud solution bullet-proof?

Services will go down at some point, but proactive planning can make the world of difference.

Articles About Kevin Hall (6)

Data and analytics: The other final frontier

Its potential has been praised and its future made so bright that few in data don't wear shades, but it has also slid into a trough of disillusionment and insight is demanding the crown

Elingo raises 'the how to' cloud conversation

Kevin Hall, Elingo's National Sales Manager, will present a discussion at the ITWeb Cloud Summit on 8 February about on-demand cloud computing models.

Getting BC and DR right

Earlier this year, a power failure tripped British Airways' datacentres and grounded thousands of passengers for days. It highlighted the roles of Disaster Recovery (DR) and Business Continuity (BC) in companies, but also showed how difficult it can be to get these right.