Articles
Social media is the domain of the contact centre.
SA must follow India's offshoring example and take its place at the BPO banquet table.
Delivering outsourced services via the cloud is picking up its pace.
Focus on the business and leave peripheral aspects to the experts.
Five questions to ask of a prospective outsourcer.
The contact centre needs to be at the forefront of a customer retention strategy.
A number of criteria should be considered before embarking on outsourcing as an option.
Capability sourcing is beneficial when it's done right, but sometimes, it goes wrong.
Articles About Andrew Holden (9)
The JSE-listed company says Cedric Miller will join the technology group on 1 May, from Standard Bank.
Altech Radio Holdings and the City of Tshwane will meet in court today to argue over the city's multibillion-rand broadband project.
Altron appoints Ike Dube as managing director of its operations outside South Africa, as it plans to grow its business on the continent.
