Articles
The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.
Chatbots are able to provide the real-time, on-demand experience that consumers crave, says Ocular Technologies' Ebrahim Dinat.
Tech tools enable modern workplace collaboration, says Ocular Technologies
Customer experience analytics makes every customer touch point a source for a competitive advantage, says COO of Ocular Technologies Ebrahim Dinat.
Customers want businesses to hear them, understand them and appreciate them, according to the Deloitte annual Global Contact Center Survey for 2017, says Ebrahim Dinat, COO at Ocular Technologies.
A well-educated chatbot could be useful this festive season, says Ebrahim Dinat, COO at Ocular Technologies.
Companies must create a clear strategy to manage the people element in their business and ensure buy-in on the digital journey, says Ebrahim Dinat, COO of Ocular Technologies.
Chatbots in medicine are becoming widely adopted, says Ebrahim Dinat, COO at Ocular Technologies.
Artificial intelligence is changing the business landscape, says Ebrahim Dinat, COO of Ocular Technologies.
It's time to finally put down the phone and look at different platforms to keep millennials engaged, says Ebrahim Dinat, COO of Ocular Technologies.