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Kevin Meltzer

Business development director at Consology.

Kevin Meltzer has been the business development director of Consology for the past eight years. After graduating from UCT, Meltzer spent three years in the UK, where he gained contact centre experience and managed customer care teams. Meltzer became involved in information technology while working in the US for WebTV Networks, which was subsequently purchased by Microsoft. He then returned to South Africa to join M-Web in its consumer division. As M-Web expanded, Meltzer moved to M-Web Business Solutions, where he spent a year heading up corporate Internet and e-commerce solutions. He joined JSE listed EC-Hold in 1999 as GM, to start up the Cape Town presence for the information security division ISA. After successfully establishing ISA, Meltzer went on to pursue his passion in self-service and e-billing by co-founding Consology.

Articles

3:40
Self-Service
Jun 30, 2010

Success factors

Putting the building blocks together for a productive self-service solution.

3:40
CX
Jun 8, 2010

Online confidence

Once customers can access account information and manage their accounts online, enabling online transactions is a logical next step.

3:40
Fintech
Mar 10, 2010

Get online

Once customers are online and can manage their accounts, enabling online transactions is a logical next step.

3:20
CX
Nov 2, 2009

Taking account management online

Account management queries are a major strain on most corporate contact centres.

3:30
Self-Service
Sept 28, 2009

The foundation of self-service

Online self-service begins by providing customers with the ability to conduct research about a company's services.

3:50
Self-Service
Aug 24, 2009

Building blocks

A comprehensive self-service platform allows customers to research, manage, transact and interact online.

3:50
Public sector
Jun 25, 2009

Putting people first

The South African government should introduce more electronic self-service options for citizens.