Elingo, a specialist multimedia contact centre and enterprise telephony vendor, has replaced Dimension Data as the South African and African reseller and support services provider for the Interactive Intelligence IP communication suite.
Interactive Intelligence, one of the world's leading communication technology providers for contact centre automation and enterprise IP telephony, has appointed Elingo as its South African and African support and reseller partner.
“Elingo has been an Elite Partner since 2003 and is one of our most important and strategic channel partners in South Africa,” says Dave Paulding, Interactive Intelligence Regional Sales Director UK, Middle East & Africa.
“The company has the most established base of Interactive Intelligence clients in South Africa and their engineers hold extensive product and technical certifications. In implementing the Interactive Intelligence suite the, Elingo team has maintained an exceptional level of technical expertise across the entire portfolio. We're delighted to have them on board.”
“Since 1998, the Interactive Intelligence contract was held by Dimension Data, which had partnered with Elingo since 2001 to deliver sales, installation and support services. Elingo formally took over from Dimension Data on 1 October 2010,” says Ian Goss-Ross, Managing Director of Elingo.
Elingo, which focuses its services on multimedia contact centres and enterprise IP telephony, has an extensive customer portfolio, which includes direct-to-market insurers, government, motor vehicle manufacturers, direct marketers, pay-TV operators, outsourcers, utility providers, medical aids, casinos and IT suppliers.
“We operate across the entire interaction spectrum of the Interactive Intelligence suite, not just the contact centre space. Our experience in working with Interactive Intelligence technology allows us to develop complex enterprise solutions. Solutions that we deliver include contact centres, workforce management, process automation, IVR, automated/predictive diallers, voice and multimedia recording, quality management, customer satisfaction indexing, unified messaging/communications, multimedia ACD routing, workflow management and back office telephony. We service small businesses in exactly the same manner as our major blue chip clients, which we believe is an important point of differentiation in the South African market,” says Karl Reed, Sales and Marketing Director of Elingo.
Elingo's major strength is its passion for and experience in working with Interactive Intelligence's technology, as well as its ability to translate business requirements into effective technology solutions. It has the longest standing certified Interactive Intelligence engineers in the region. Combined with a highly personalised approach to customer service, Elingo's technical credentials have been welcomed by South African businesses, as well as in other countries eager to make the most of the power of the Interactive Intelligence suite.
“We provide our customers with a highly motivated, specialist team that is completely focused on Interactive Intelligence's products. This is an exciting time for us, and we intend to capitalise on the opportunity to provide an exceptional, focused service to the South African market as well as the rest of Africa. Numerous major deals have been awarded to Elingo since the announcement,” concludes Reed.
“We are very excited by the market's enthusiasm and support of the change. Our customers' eagerness to transition with us speaks for itself,” says Goss-Ross.
For further information about solutions offered by Elingo, please contact the company on +27 11 2548600 or at sales@elingo.co.za.
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