The research and analysis consulting firm Gartner has published its 2021 Magic Quadrant in which it classifies various IT service management providers according to whether they are Challengers, Leaders, Niche players or Visionaries.
IT service management tools are vital for organisations across industries to manage the support and the delivery of IT services – but increasingly so today (and tomorrow) as we are going through a light-speed technology revolution: from IT modernisation to digital transformations, the internet of things, cloud computing, and artificial intelligence.
Gartner acknowledges these trends in its latest report and recognising Ivanti as a leader in its IT Service Management Magic Quadrant for the second year in a row:
- Ivanti Service Manager is focused on driving more support automation for edge devices through a combination of automation and self-service capabilities.
- It is targeted at intermediate to advanced I&O maturity organisations.
- Ivanti is the only vendor to provide a native, integrated, agent-based, self-healing productivity that provocatively automates remediation.
- Ivanti also offers advanced ITSM features well-suited for the mid-market.
These trends inform how IT service management providers are classified as well as how those classifications evolve depending how a provider can deliver its software solutions.
In 2020, Ivanti moved from Challenger to Leader by expanding on their vision and being well-positioned to deliver for tomorrow.
Now with Ivanti being named a Gartner Leader in Service Management for the second year in a row, it showcases Ivanti’s continued commitment to enhancing its ITSM product with a deep set of integrated solutions for discovery, endpoint automation and self-enablement; and the fact that Ivanti’s newly released Ivanti Neurons for Healing provides a unique differentiation in this market to proactively monitor and remediate common issues on an end user’s device.
“Think Tank has been a long-time Ivanti IT Service Management partner to leverage their software solutions for our customers. We have done so in the past partly due to their commitment to a strong local presence in South Africa. This announcement is especially momentous as we always felt their products were world-class but this further cements it,” said Think Tank Managing Director, Greg Strydom, upon hearing the news.
Think Tank is confident in Ivanti’s ability to make businesses work better and continues to support organisations across South Africa to do so.
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