It’s an interesting collection of tenders on offer to the ICT market this week; however, it is the opening advertisement from the Department of Public Service and Administration (DPSA) that is likely to raise eyebrows.
In the tender documentation, the department reveals it is looking for a competent and professional ICT service provider to supply a range of customer-centred ICT technical support services. These include helpdesk, desktop, network, server and security management services.
“Support services are required for an estimated 450 employees, as well as the departmental technological infrastructure,” it says.
“The required support could increase, with an estimated growth of 10-15% based on the departmental future growth in the contract period. The service provider needs to have capacity to support diverse technologies and ensure they have capacitated employees supporting the DPSA. An average of 300 monthly calls are logged by employees requesting support,” it says.
The DPSA has chosen not to contract with the State IT Agency (SITA) for these services, despite the agency having operated under its auspices for many years. SITA’s shareholder is now the Department of Communications and Digital Technologies.
Notably, SITA offers a full “spectrum of ICT services” to the public sector, including those now out to tender for the department.
Other tenders that make this week’s top 10 include:
- The SABC is once again advertising the outsourcing of its TV licence operations. Coming almost a year after its original tender, this request places far more focus on the transfer of its employees.
Eskom returns with a tender for bandwidth management and control. The requirement includes purchase of new equipment, licensing, professional services, training, and support and maintenance.
Following last week’s tender for access control and CCTV for select locations, the South African Police Service is now advertising for the accreditation of a panel of service providers to supply the same for its police stations and prioritised buildings.
Just two weeks after its request for quotations for a review of its ICT applications, the South African Social Security Agency is calling for the support and maintenance of its Social Relief of Distress (SRD) system. The contract is specified to last for three years.
Limpopo’s Office of the Premier is advertising for an electronic content management system for the province’s departments. This system will help it enforce records management policies and avoid poor administration and audit findings.
The South African National Biodiversity Institute wishes to lease 1 080 laptops for the 30 project personnel and 1 050 interns it is required to recruit and place for phase two of the Groen Sebenza project. The duration of the interns’ contract is two years.
The National Regulator for Compulsory Specifications is looking for a competent, reliable and experienced network solutions provider to provide hosting services, software implementation and application migration for five years. This includes SD-WAN, internet connectivity, APN, DNS, firewall management solutions and support.
The Airports Company of South Africa (ACSA) is looking for an enterprise-wide property management solution for a period of 60 months. The successful system will enable lease creation, management, billing and forecasting of revenue for retail, property, parking, car hire and advertising.
In a second tender, ACSA is advertising for the supply, support and maintenance of display technologies, as well as support and maintenance of existing devices for a period of 60 months. ACSA has deployed display technologies within its airport terminals to convey key messages to stakeholders and passengers.
New tenders
Department of Public Service and Administration
The national department wishes to appoint a service provider for information and communication technology managed services (helpdesk, desktop support, server administration, network management and security management) for a period of three years.
Tender no: DPSA012/2022
Information: Lorraine Masenya, Tel: 012 336 1126, E-mail: lorraine@dpsa.gov.za.
Closing date: 19 Apr 2023
Tags: Services, managed services, helpdesk, network management, security management, server administration, support and maintenance
South African Broadcasting Corporation
The SABC wishes to outsource its TV licence operations in terms of section 197 of the Labour Relations Act 66 of 1995 for a period of five years.
Non-compulsory briefing: 10 Apr – Microsoft Teams.
Tender no: RFP/TVL/2023/4
Information: Lerato, Tel: 011 714 4644, E-mail: tenderqueries@sabc.co.za.
Closing date: 4 May 2023
Tags: Services, outsourcing, call centre, contact centre
Eskom
The utility is advertising for the purchase of new equipment with support, maintenance, professional services and all licensing for bandwidth management and control.
Tender no: MWP1909CX
Information: Violet Beetha, Tel: 011 800 3012, E-mail: BeethaVM@eskom.co.za.
Closing date: 4 May 2023
Tags: Telecommunications, hardware, services, networking, bandwidth, licensing, professional services, support and maintenance
South African Police Service
SAPS is advertising for the accreditation of a panel of service providers for the supply, delivery, installation, commissioning, training and warranty of closed-circuit television and access control systems for SAPS police stations and prioritised buildings, with maintenance and support for a period of five years for the technology management service division.
Compulsory briefing: 5 Apr
Tender no: 19/1/9/1/125TR (22)
Information: Lt Mahlaula, Tel: 012 841 7852, E-mail: Mahlauleg@saps.gov.za.
Closing date: 8 May 2023
Tags: Services, hardware, software, access control, security, support and maintenance
South African Social Security Agency
SASSA invites proposals from potential service providers for the support and maintenance of its SRD system for a period of three years.
Compulsory briefing: 6 Apr
Note: The compulsory briefing session date has been changed from online to physical and details are as follows: Date: 6 April 2023, Time: 11:00, Place: 501 Prodinsa Building, Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia, Pretoria.
Tender no: SASSA: 75-22-ICT-HO
Information: Shadi Leshika, Tel: 012 400 2392, E-mail: srd2023@sassa.gov.za.
Closing date: 21 Apr 2023
Tags: Services, software, software development, support and maintenance
Office of the Premier, Limpopo
Bids are requested for the provision of an electronic content management system for Limpopo’s provincial departments.
Compulsory briefing: 19 Apr
Note: This bid is open only to accredited service providers as per SITA Transversal contract (RFB 1183). Furthermore, only service providers approved to provide services for Limpopo Province should respond to this bid. Bidders who are not registered on the SITA contract and are also not on the list of approved service providers within Limpopo Province will not be considered.
Tender no: PRDP 38/2021/22
Information: E Nemuhuyuni, Tel: 015 287 6000, E-mail: tenders@premier.limpopo.gov.za.
Closing date: 12 May 2023
Tags: Software, content management, ECM
South African National Biodiversity Institute
SANBI wishes to appoint a service provider to lease 1 080 laptops for the Groen Sebenza Phase ii project for a period ending December 2024.
Compulsory briefing: 17 Mar – Microsoft Teams.
Tender no: SANBI:G60/2022
Information: Pitso Mojapelo, Tel: 012 843 5204, E-mail: p.mojapelo@sanbi.org.za.
Closing date: 26 Apr 2023
Tags: Hardware, computing, mobility
National Regulator forCompulsory Specifications
A reputable service provider is sought to provide hosting services, software implementation and application migration for the NRCS for a period of five years.
Compulsory briefing: 11 Apr – Microsoft Teams.
Note: Compulsory briefing session to be held online on 11 April at 10:30-12:30. Bidders interested in joining the session should send their e-mail address to ambition.manabiles@nrcs.org.za on 10 April before 15:00 for logistic purposes before the date of session.
Tender no: NRCS 016-2022/2023
Information: Ambition Manabile, Tel: 012 482 8921, E-mail: ambition.manabile@nrcs.org.za.
Closing date: 21 Apr 2023
Tags: Software, services, hosting, migration, applications, support and maintenance
Airports Company of South Africa
ACSA is advertising for the acquisition, support and maintenance of a property management solution for a period of 60 months.
Non-compulsory briefing: 17 Apr – Microsoft Teams, Link.
Note: Bidders are reminded to always check the eTenders Portal for further updates on this tender.
Tender no: COR7055/2022/RFP
Information: Sydney Mfeka, Tel: 011 723 1483, E-mail: sydney.mfeka@airports.co.za.
Closing date: 12 May 2023
Tags: Software, services, property management, support and maintenance
Bids are also invited for the supply, support and maintenance of display technologies for a period of 60 months.
Non-compulsory briefing: 13 Apr – Microsoft Teams, Link.
Compulsory site visit: 14 Apr
Tender no: COR7096/2023/RFP
Information: Sydney Mfeka, Tel: 011 723 1483, E-mail: sydney.mfeka@airports.co.za.
Closing date: 5 May 2023
Tags: Hardware, software, services, display, support and maintenance
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