There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.
The fund is aimed at accelerating European and North American artificial intelligence-industrial Internet of things ecosystems.
Hybrid cloud is becoming the key business strategy for the post-COVID world – here’s why.
Data shows that many in the local remote workforce are experiencing video-conferencing fatigue as online communication platforms become part of everyday life.
Intelligent enterprises use the latest technologies to turn insight into action across the business – in real-time, says Lionel de Oliveira, sales manager SA at Seidor Africa.
Amid SA’s spiralling crime rates, King Price Insurance partners with Secura to roll out an app-based emergency response service for clients.
Citrix Virtual Desktops hosted on Microsoft Azure drives superior scalability performance and reduces opex.
MTN, Cell C, Telkom and Vodacom see an uptick in online sales, as more consumers adapt their purchasing behaviour to e-commerce.
With the Remente app, Netsurit has put in place a support mechanism that will help employees create long-term life-changing behaviours and safeguard their mental health.
Powered by Aura, Tracker’s CareGuard service enables rapid emergency response by sharing a location pin in WhatsApp.