Articles about WFM

Peopleware, LabourGenie.net partner to expand workforce solutions across SA

With an understanding of the local market and workforce management challenges, LabourGenie.net will provide businesses across southern Africa with Peopleware’s WFM suite.

WFM: managing talent in a contact centre

Strategic workforce management at its most basic entails knowing where the talent resides; at its most complex, it involves great data, says Mark Edwards, Director and CTO of Intuate Group.