The SA Social Security Agency says its in-house contact centre is struggling to cope, due to limited human capacity and tech.
Customer experience must be driven by the right partner ecosystem and underpinned by AI to deliver real business value, says Sinch.
A lack of executive acknowledgement of the company’s maturity will affect strategy execution, says Project Portfolio Office.
Binary options is a derivative financial instrument that allows traders to speculate on the price movement of various underlying assets.
The NWU is committed to helping achieve the United Nations’ Sustainable Development Goals, of which zero hunger is only one priority.
Companies seeking to get the most from their staff will require a strong employee value proposition.
The local telco will provide internet of things services through its renewed partnership with UK-headquartered Eseye.
Landie Uys sets her sights on a renewed focus for Tarsus On Demand’s partner ecosystem, as it bolsters its products and services.
Software as a service delivered through the cloud may be impacted by unforeseen catastrophes. Is it time to insist on a force majeure clause in such contracts?
The company was named a leader in the 2023 Gartner Magic Quadrant for Enterprise Backup and Recovery Software Solutions.