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The company changes its name, as it looks to expand beyond its payment business and into new technologies like blockchain.
The remaining sections will be put into operation in due course, once the concomitant regulations have been finalised, says the justice ministry.
Most South African banks struggle to swiftly respond to customer service requests online, posing reputational and regulatory risks, says BrandsEye.
The company’s board of directors unanimously appoints Parag Agrawal as CEO and a member of the board, effective immediately.
Pick n Pay customers are now able to directly engage with the retail giant, following the introduction of its chat commerce facility available via WhatsApp.
US-based Bark Technologies brings its parental control tools and services to SA, allowing local parents to monitor their children’s online activity.
Consumers check messaging apps multiple times a day, so incoming, relevant messages from businesses are unlikely to be missed.
The Competition Tribunal extends GovChat’s interim relief order in the Facebook and WhatsApp matter, but declines a request for a variation.
Companies must create an agile customer service strategy with the flexibility to deal with a rapidly-changing world, says Enghouse Interactive's Helen Billingham.
A dearth of research and high data costs are among future hindrances to SA’s booming e-commerce sector, says the Ecommerce Forum of South Africa.