The social media giant unveils a suite of features aimed at ensuring a safer digital environment for its teenage users.
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Apple announced that iPhones will support Google’s Rich Communication Services messaging in 2024.
The Southern African Music Rights Organisation distributed over R33 million in royalties to its members on digital platforms in FY2024.
The human-centric framework will serve as a buffer for technological tools used to detect fake news, in the run-up to the elections.
The Independent Electoral Commission fires the employee it identified as leaking political parties’ candidate lists online.
Chat commerce enables businesses to interact with customers, provide customer support and facilitate transactions using a messaging platform.
The IEC’s notifications do not provide sufficient details about the incidents to make them compliant with POPIA, says the watchdog.
Whether it's part of your marketing strategy or for financial institutions that rely on OTPs, SMS is here to stay, says Stefan van Jaarsveld, product manager for messaging at Cellfind.
The Absa Cape Epic is the world’s most televised mountain bike race, a feat that is achievable with the aid of NTT DATA’s advanced technology.
Influencer marketing is shifting, with computer-generated personalities attracting a large following and lucrative brand deals.