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4:00
Sinch
19 Nov

Sinch and SAP Emarsys join forces to elevate customer engagement in the digital era

Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s preferred channel.

2:50

ITWeb TV wins silver at inaugural SA Podcast Awards

The platform’s coverage of current events and insightful analysis receives an accolade at the first annual South African Podcast Awards.

1:10

Cape Town intros WhatsApp request line for taxis

The city turns to the instant messaging app to streamline communication with the public transport industry.

1:30

Digify Africa intros ‘hire-a-grad’ initiative

The agency partners with the SAB Foundation to offer employers an opportunity to tap into a diverse pool of digitally-savvy talent.

2:50

TikTok bans thousands of SA accounts in clean-up drive

The video-sharing social media platform removed over 600 000 videos in SA for violating community rules in Q2 2024.

3:40

Survey reveals popular online news sources for South Africans

The Competition Commission publishes findings of a survey that investigates how South Africans engage with news across various online platforms.

4:30
LinkedIn
Oct 16, 2024

Knives out for LinkedIn in SA over AI training models

SAAIA makes a submission to the Information Regulator around the use of data to train AI models for the LinkedIn platform, without acquiring users’ prior consent.

3:10
Google SA
Oct 15, 2024

Google products, services add R118bn to SA’s economy

Google SA helped generate new revenue for local businesses, non-profits, publishers, creators and developers in 2023, it says.

5:40

ConCourt rules on privacy vs freedom of expression in digital age

The apex court rules in favour of a farmer after his personal information was posted on Facebook by a wildlife conservationist who had alleged animal cruelty.

3:40
Telviva
Oct 8, 2024

How to simplify customer interactions for happier, more loyal customers

Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.

4:10
Webber Wentzel
Oct 8, 2024

The high cost of hidden chats: Regulators crack down on employee messaging

It is vital for employees to understand how to conduct themselves during dawn raids or interactions with regulators. Failure to do so may result in significant consequences for the employer.

2:00
WISPs
Sept 17, 2024

Enhancing communication for SA WISPs: WhatsApp now integrated with Splynx

The new version of the Splynx billing software is WhatsApp integration, which expands the system’s functionality in terms of ticketing support, communication capabilities and customer service.