Knives out for LinkedIn in SA over AI training models
SAAIA makes a submission to the Information Regulator around the use of data to train AI models for the LinkedIn platform, without acquiring users’ prior consent.
ConCourt rules on privacy vs freedom of expression in digital age
The apex court rules in favour of a farmer after his personal information was posted on Facebook by a wildlife conservationist who had alleged animal cruelty.
How to simplify customer interactions for happier, more loyal customers
Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.
The high cost of hidden chats: Regulators crack down on employee messaging
It is vital for employees to understand how to conduct themselves during dawn raids or interactions with regulators. Failure to do so may result in significant consequences for the employer.
Enhancing communication for SA WISPs: WhatsApp now integrated with Splynx
The new version of the Splynx billing software is WhatsApp integration, which expands the system’s functionality in terms of ticketing support, communication capabilities and customer service.