Despite the clear benefits, many businesses delay implementing a customer relationship management system.
As we head into 2025, businesses face new challenges reshaping the digital transformation landscape, says JustSolve.
Smart hotels will use AI technologies, like facial recognition, smart check-in and robots, to give customers convenient and comfortable services.
In the FMCG sector, Black Friday has evolved into a strategic investment of getting customers into the store ahead of the festive season, says Udhveer Sookraj, data integration specialist at Insight Consulting.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Telecoms service outages were among the top disruptions this year, with the third-largest outage in the region felt by Telkom.
How AI is enabling faster, smarter and more responsive business communication.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The advent of advanced AI systems has introduced a new paradigm, enabling companies to proactively anticipate and fulfil customer requirements, says Connect.
The Department of Health reintroduces B-Wise as an app to provide youth-friendly health services and information.
Collaboration expected to unlock new revenue channels.
AI-driven customer-agent matching uses advanced algorithms and real-time data to connect each customer with the agent best equipped to meet their needs.
Retailer implements GK Software system across 2 450 outlets in South Africa.