The company uses artificial intelligence, machine learning and chatbots to boost operations, but sluggish electric vehicle demand continues to be a challenge.
Passengers can monitor the progress of their baggage from hand over at the counter until it is loaded onto the aircraft.
While the Information Regulator wants control over spam calls, the industry says it does not have the necessary legal authority.
Community is the framework that holds everything else together, says Andrew Harris, chief sales and marketing officer at DCC Technologies.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
If your vendor cannot demonstrate full life cycle responsibility, you are buying into a legacy of waste, says Kwirirai Rukowo, managing executive at Qrent.
ITWeb CX Summit Executive Dinner
Organisations now choose South Africa not just because it is affordable, but because it delivers value, says Smartz Solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
People-first service is becoming the true differentiator in modern IT support, says Manqoba Masina, operations manager at Nkgwete IT Solutions.
You can’t fix what you’ve never experienced, says Vanda Dickson, business development manager at Smartz Solutions.
Edge computing is transforming retail by turning in-store data into real-time insights that can streamline operations and improve the customer experience.
The South African Broadcasting Corporation sets its sights on R200 million per annum commercial success for its video streaming platform SABC+, reveals COO Lungile Binza.
Black Friday's shopping frenzy is a prime time for cyber criminals, as hackers target overwhelmed retailers and distracted consumers.