Omnichannel marketing creates a unified customer experience across all touch points, ensuring a seamless journey regardless of the channel used, says Cellfind.
The integration of GO54’s local knowledge with HOSTAFRICA’s established infrastructure means improved customer service and technical support.
Crypto exchange Binance anticipates even greater advancements for the crypto-currency industry in 2025.
President Cyril Ramaphosa signs the South African Post Office Amendment Bill into law, diversifying services of the financially-strung entity.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Department of Social Development plans to add SMS, Please Call Me and WhatsApp to access its Gender-Based Violence Command Centre in the first quarter of 2025.
The not-for-profit organisation initiates phase one of its digital case management system, in a bid to move away from manually recorded case files.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Airports Company South Africa warns of long queues at immigration due to an unresponsive Border Management Control System.
An estimated five to 10 billion ‘pre-loved’ phones are sitting idle worldwide, reveals a GSM Association survey.
The modern ITSM delivers strategic value across business resilience, user experience, security and aligning with organisational goals, says Muggie van Staden, MD of Obsidian Systems.
A flagship project for the 4Sight and Zutari partnership is the world's first cognitive city under construction.
In a hybrid work environment, a CRM system acts as the glue that holds teams together, says Nelia Roberts, sales manager of Camsoft CRM Solutions.