Omnisient recognised for impact on growing financial inclusion in Africa
The company has enabled banks to use consumer shopping behaviour to qualify 3.2 million individuals for credit who would have previously been declined.
Shielding your business: Expert insights on cyber security readiness
Formulate a policy and cyber security strategy encompassing protective measures, monitoring, staff training and incident response, says Siarhei Fedarovich, expert at IBA Group.
Why the contact centre needed change: The real role of digital innovation and transformation
One of the most significant challenges contact centres face is the reliance on traditional legacy systems, says James Guthrie, founder of Smartz Solutions.