The local BPO industry is set to receive a large skills boost from BPeSA's skills development initiative, GEFORCE SA.

Although numbers are down in dollar terms, SA is doing well as an outsourcing market.

Will Hahn is like no other ICT analyst you'll ever meet.

As the Internet of things gathers steam, new technologies could greatly enhance a company's workforce.

In order to make the customer experience better, Alexander Forbes has given its contact centre a makeover.

Pressure on operators may be the solution to lower telecoms costs.

BPM is more than just automating business processes.

Kanban promises speedy production management, even on a personal level. But what is it?

An IBM study has revealed how the role of the CIO is perceived within companies.

African markets are opening up to new telecom providers, with the infrastructure on (and in) the ground to enable rapid entry of new services.

Tech entrepreneurs need more than a good product, a slick sales strategy and some well-heeled investors to make a start-up succeed. They also need an exit strategy.

Adoption of Internet Protocol-based video applications is on the rise in corporate SA, putting pressure on corporate IT infrastructures.

South African ICT infrastructure companies are ramping up investment to cater for the increasing pressure that video is putting on data centres and networks.