When it comes to customer and contact centre interactions, data is an invaluable asset that can translate insights and analytics into potential and possibility.

In Society 5.0, the focus is on the integration of the human into the workplace, using tech as a tool to support work activities.

There are many layers to any transformation journey, including change management, operating models, regulatory impact, customer experience and sustainability.

The wave of automation will drive the need for new skills and create opportunities around the world, as it frees up time to focus on high-value tasks.

Contemplating the consumptive nature of software applications and the sustainability of producing skilled software developers.

Artificial intelligence engineering brings together various disciplines to tame the AI hype, while providing a clearer path to realising value.

A cautionary note about the challenge of managing increasing tensions in globally distributed IT teams during major work role transitions.

Digital product management moves the discussion away from achieving a defined goal, to providing the functionality the business needs.

Data is the key to unlocking insights, and smart platforms are the mechanism to deliver that analysis at scale and speed.

Web 3.0 is built upon the concepts of decentralisation, openness and excellent user utility, with the ultimate goal of creating more intelligent, connected and open websites.

With ransomware alarmingly on the rise, immutability is a crucial element of a protection strategy, allowing unaltered data to be accessed within minutes of a breach.

A look at the role automation plays in addressing business issues, such as the ‘great resignation’, a global movement in search of work-life balance.