The recession sparked novel ways of doing business, which bodes well for the printing industry in the future.

What does it mean for technology user trends?

The service catalogue plays an important role in customer interaction.

There are many fallacies in the market about hosted contact centre infrastructure solutions.

Standardisation of the methodology and project management software will ensure a project's success.

Cloud computing technology is still considered too risky by many.

Text messaging volumes continued to grow in 2010, while call volumes took a dive.

User trends in hardware and software change the way we work and live.

Network consolidation drives integration between the corporate network, the storage network and its data repositories.

There are many limitations to using free dashboards, and it can be prone to error too.

Focus on the business and leave peripheral aspects to the experts.

A large number of management decisions are based on intuition instead of information.

A mixed environment is the first step to a successful open source migration.