A social media campaign is not an instant guarantee of immediate business success.

The business value of the enterprise data warehouse can be found in the crests and the troughs.

OpenStack is the key to the future of cloud computing.

The future of the contact centre is about asking questions.

Meeting the backhaul capacity requirements of long-term evolution.

Good data governance demands specific roles.

It is vital to look at the metrics when analysing customer experience, trends and staff planning.

Companies looking for a piece of the cloud computing action must avoid some costly errors.

The true challenge of big data is in its structure, or the lack thereof.

Companies re-examining traditional network architectures turn to software-defined networking for answers.

Training Scrum masters and not the organisation can be detrimental.

The short message service remains the best channel for business messaging.