In the new normal, users choose what they will consume, so the old top-down model has been replaced by a bottom-up version.

As everyone moves to the cloud, service provider networks need to prepare for the transition.

Printing to the cloud will soon become a reality.

Prioritising projects is essential for excellent business results.

Business service management has a lot in common with flying a plane.

Customers' latitude and longitude co-ordinates can be plotted out on a Google Earth view.

Users can access Web sites to find information to improve their day-to-day lives.

About 20% of infrastructure-related services will be cloud-related in 2011.

Blending e-services and the contact centre provides various channels to communicate with customers.

Cloud computing means the user experience is almost completely mobile and no longer time or location dependent.

SA must follow India's offshoring example and take its place at the BPO banquet table.

Business intelligence continues to grow in popularity.

Why isn't IT in South Africa leveraging the proven security benefits of biometrics?