It is vital to look at the metrics when analysing customer experience, trends and staff planning.

Companies looking for a piece of the cloud computing action must avoid some costly errors.

The true challenge of big data is in its structure, or the lack thereof.

Companies re-examining traditional network architectures turn to software-defined networking for answers.

Training Scrum masters and not the organisation can be detrimental.

The short message service remains the best channel for business messaging.

An orchestrated approach to marketing is needed in the modern era.

It is prudent to measure the right things in the contact centre, not the easy things.

Companies must use an 'appropriate IT' approach to achieve a greater ROI for IT spend.

Once VOIP has found its proper place, VOIP providers will be able to introduce their services in new places.

There are cost-effective automation solutions for manufacturing businesses with diverse production runs.

Look beyond mobile fragmentation to hit your target market.

Increasing microwave capacity will accommodate the mobile data boom.