The tactical use of artificial intelligence to glean deep client insights will enable companies to begin delivering proactive, personalised customer service.
Call centres are looking to allow their staff to operate from home, says 1Stream.
The communications minister believes an online hackathon can find solutions to address the spread of COVID-19.
A survey shows South Africans, Kenyans and Nigerians refer to social media for coronavirus information, noting WhatsApp as the primary source.
Local banks say they are witnessing a marked increase in digital interactions on their platforms, as customers avoid branches.
What can you do to ensure your organisation retains access to the data it needs for business continuity?
The computer company empowers students and teachers to continue the learning process during the coronavirus outbreak.
In this perilous time, there are still positives, among them social media and digital connectivity helping control panic and misinformation, and a renewed awareness of the value of community.
Sabric warns consumers that cyber criminals are exploiting the coronavirus outbreak to spread an array of online scams.
Analysts weigh in on the impact of coronavirus on digital economy firms, stressing the need for aggressive awareness and communication to sustain the businesses.