Putting lipstick on a pig: The perils of a bad data strategy in digital transformation
A poor data strategy can sabotage digital transformation efforts, turning what should be a decisive competitive advantage into a costly exercise in futility.
Why the contact centre needed change: The real role of digital innovation and transformation
One of the most significant challenges contact centres face is the reliance on traditional legacy systems, says James Guthrie, founder of Smartz Solutions.
IT hiring worsens in SA, as firms halt recruitment
As the global IT jobs bloodbath continues, local recruitment activity dwindles, with a 26% year-on-year decline over the last two years, says CareerJunction.