Articles about BPESA

SA ‘success story’ GBS sector adds over 8K jobs

The global business services sector added 8 180 new international jobs from April to June, contributing R2.3 billion to SA’s export revenue.

KZN sees contact centre prominence growth

Durban becomes SA’s second-largest global business services hub by headcount, employing 25% to 30% of the workforce.

Youth make up bulk of new hires in GBS sector

The global business services sector records significant jobs growth, with 6 290 net new international jobs in the third quarter of 2024.

SA-US political tensions ‘high focus’ for GBS sector body

South Africa remains a premier destination for offshore global business services, despite the rising tensions with the US, says industry body BPESA.

Customer contact sector makes jobs, export revenue gains

South Africa’s global business services sector created over 14 000 new jobs in the space of nine months in 2024.

SA on cusp of becoming centre of innovation, says Nyati

Eskom board chairman and tech industry leader Mteto Nyati remains bullish on SA’s prospects, as hyperscalers, subsea cables and AI create key opportunities.

SA’s BPO sector adds over 8K jobs, drives export revenue

Sixty percent of these jobs are empowerment positions, with 88% of new jobs going to the country's youth.

‘Rapid growth’ on the cards for local contact centre market

The country’s global business services sector to see rapid growth amid tough global economy, says BPESA.

Local BPO sector bulks up employment in Q4

SA’s business process outsourcing sector helped create 6 018 new jobs countrywide between October and December 2023.

Cape Town woos international BPO players

Officials position the city as a global site for offshore call centres, amid growing interest from the UK and US.

BPO sector bulks ups SA’s economy, jobs

SA’s fast-growing business process outsourcing sector creates employment gains for youth and women.

Webhelp’s BPO centre makes employment gains

The company’s Durban-based office grows nearly sevenfold in a year, amid the city’s rise as a global BPO hub.